TYPE:ServiceMODEL:TiguanYEAR:2022
Average Score (459 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf RYEAR:2019
TYPE:ServiceMODEL:ID.4YEAR:2021
The dealer's service department seemed to do solid work (and always has), but they are HORRIBLE at proactive communication. At a Thursday morning appointment they say a part needs to be ordered and my car will be available Friday morning. Friday afternoon comes with no communication. A message asking for an update goes unanswered. I eventually get a message/call on Monday saying that my car is ready. I've had similar experiences at this dealer in the past with multiple different service advisors. This seems to be a cultural issue with the team rather than a deficiency of any single employee.
TYPE:ServiceMODEL:AtlasYEAR:2025
Too many to describe here. Final straw was maya texting me to tell me her boss told her she was right and apparently my wife was not smart enough to understand your process. When asking maya to explain the reasoning behind their process she did not know. This text was after I had asked her to stop communicating with me. I phoned and emailed her boss to have her stop as well
TYPE:ServiceMODEL:TaosYEAR:2024
I came to fix rattle in the passenger door. It’s still there after the repair.
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:TaosYEAR:2022
Very helpful staff!
TYPE:ServiceMODEL:TiguanYEAR:2022
~$221 for an oil change and tire rotation is pretty ridiculous pricing. I will be going elsewhere for these services going forward. Don't waste my time about VW techs, multipoint inspection etc. My son is a mechaning for a large dealership in the area so I know the game.
TYPE:ServiceMODEL:Jetta GLIYEAR:2024