TYPE:ServiceMODEL:TiguanYEAR:2023
GREAT EXPERIENCE
Average Score (459 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2025
Everyone there is so friendly, kind and educational. The videos are wonderful and the customer service is phenomenal
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Service advisor Maya was great, kept me updated on how things were going.4
TYPE:ServiceMODEL:TiguanYEAR:2018
The service was quick, efficient, and easy. The team is always friendly and professional, which makes the whole experience smooth and stress-free. That level of consistent, reliable service is why I continue to choose Leith VW over other options.
TYPE:ServiceMODEL:JettaYEAR:2019
Fast, competent and personalized service.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Christy and Mary took it upon themselves to make us feel welcomed. They both gave us our options to make the best decision
TYPE:ServiceMODEL:TiguanYEAR:2024
check engine light came on in my recently purchased Tiquan. I did not have an appointment, but was in and out in less than an hour and a half. Very pleased with the quick attention!
TYPE:ServiceMODEL:Golf GTIYEAR:2023
I tried to book service online but the website produced errors so I reached out via email as I had very specific requests. Service mgr took way too long to respond to emails. I commonly have to send two ore more emails to get a response. I rarely get all questions answered even when I clearly state (bullet-pointed) items in a given email. I contacted the Leith VW of Raleigh service mgr thinking he might be the new mgr at Cary since it had been a few days with no response from Raphael (and I found the other persons contact info on some reviews I thought were for Cary location). Raleigh service mgr responded within 15 minutes, and called, providing more than enough info to all questions. While the basic services of my visit were completed normally, it also took multiple emails with Jazzlyn and Raphael until I was confirmed to get a ride home. Infotainment diagnostic request was not provided to service advisor when I checked in even though I had stated to both Jazzlyn and Raphael via email that this was a major concern to be diagnosed. The infotainment still has the major lag and UX issues. Also, my backup camera went black again even though this was supposed to be solved with the recall serice. I filmed it and will be sending that video in. 3 out of 5 stars because I realize no one is trying to make this difficult for me and most services were performed well enough. It's just unfortunate that email communication does not get handled well at your dealership and that not all services requested were completed. I would like an email response to this review, please.