The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2018
This is the best service experience I've ever had with a Volkswagen dealership. No hidden fees. No unauthorized services. Prices are transparent and acceptable. Andrew was very helpful and hospitable. I will come back for my future services.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2019
The team is wonderful! Maya was extremely knowledgeable & helpful. I really appreciated the video from the service tech showing my car in the process of being serviced, and appreciate the waiting area where I could get work done in a quiet area while waiting, and enjoyed the “VW museum”
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
My Service Advisor Tony made sure to check everything out and he and his crew found a leak that could of turned out catastrophic to the car if not tended to. Big thanks!
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2019
My service supervisor was Tony. Right off the bat he was rude. I had 4 issues and when I was telling him the issues he was showing no interest and I could visibly see he was frustrated. At one point he said “We only do diagnosis from Monday to Friday 9-4 so you have to prioritize which ones need to be diagnosed today.” I never heard any service advisor say this before. As a customer, shouldn’t I tell them what issues I have been facing? Before owning a VW I owned a Honda and the service advisor gave me so much time to discuss the issues and how much time it would take. They even gave me a loaner vehicle as they told me it was gonna take them some time to get everything fixed. But from my experience with VW, it felt like he was doing me a favor just by listening to what I was telling him. After that he told me my vehicle was not a certified pre owned. I clearly know it is a certified pre owned vehicle. I had to take it to the sales department and had to talk to the sales manager to get it sorted out. Truly unprofessional behavior from tony and the service department.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Tony was very professional and price was right.
TYPE:SalesMODEL:AtlasYEAR:2025
Hello Faisal, Christy and Mary made the whole buying experience at Leith very easy and stress free. They helped me find the perfect vehicle with no sales pressure. Leith has an excellent team. Thank you!
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
Efficient Staff!
