Average Score (459 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

459 Ratings

4.7 Average

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  • Robert H.02-06-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    The dealership was responsive to my inquiry and worked with me to find the right vehicle. The pricing was fair, so no time was wasted on a lot of unnecessary back and forth.

  • Candice G.02-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Raphael C.02-05-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    The ease of buying a car is so convenient.

  • Oscar G.02-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Great service and attention to detail

  • David E.02-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    All work was done on same day as per expected schedule. Work was done well. Andrew Ward was my service advisor - quite satisfied with him.

  • Karla T.02-04-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Great customer service-kind, detailed, professional.

  • Thomas D.02-04-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Good communication Appointment completion met expectations Completed timely

  • Christina M.02-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

  • Terry B.02-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    The oil change and tire rotation were done very quick and I was out in under an hour.

  • Evan H.02-03-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2021

    I really like the system they use to update you. It is nice to get the video link, via text, where the mechanic explains what he is seeing and doing, and shows you what he is seeing as he explains. That, plus the ability to text updates, approval for additional repairs / work is very work friendly as I can send of a quick response after watching a video between meetings which is helpful when time is tight.