Average Score (459 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

459 Ratings

4.7 Average

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  • Kelly B.11-25-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Booking my appointment and communciations with your service team was efficient and easy!

  • Kimberly S.11-25-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Sherry S.11-25-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Service was completed in a timely manner and an uber was provided to get me back to work. My frustration is contradicting info when scheduling the appt. And the fact I've been waiting since May to get this stupid beeping sound fixed that apparently is a recall I am waiting for.

  • Eric H.11-24-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Was told 30 minutes and took 90 minutes. Problem with vehicle not resolved and no plan made.

  • Brenda J.11-23-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    Bobby was so helpful. I didn't have an appointment.

  • Patricia P.11-22-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Caring attitude!

  • Megan C.11-22-2024

    TYPE:ServiceMODEL:GolfYEAR:2018

    My service advisor, Tony, was FANTASTIC.

  • Cara H.11-21-2024

    TYPE:ServiceMODEL:AtlasYEAR:2020

    Excellent service. Maya was very good at giving an estimated for when the vehicle would be finished and cost. The cost is reasonable and comparable to other service shops.

  • Craig M.11-20-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020

    What a great shop Bobby and Jordan went out of their was to provide excellent service

  • Laura P.11-19-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    So thankful for Bobby and the team - they are quick, friendly, no-fuss, no-muss, so service-oriented and they know what they're doing. I love you guys! -Laura