The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Cassandra P.11-05-2024
TYPE:ServiceMODEL:PassatYEAR:2021
Its really sad that only after working with NCDMV that I have found out that my state inspection was never done and then was told I didn't make it clear that it was needed. I have NEVER had to specify that even prior appointments with Volkswagen. I look forward to returning my lease in 2025. They almost charged me $300 more than I spent due to their rates being incorrect on their calculator for maintenance services - this happened two times. When I got there to check in and then on the phone when they say I needed new breaks.
Later when I called about never having my state inspection done I was clearly mad and they could care less. Honestly why would I want to be a customer of Volkswagen? I thought this is suppose to be a premium car company? I know they may wear tie dye but does that mean you get to care less?
Michelle N.11-05-2024
TYPE:SalesMODEL:AtlasYEAR:2024
Myself and my adult son felt like Edward was really trying to find the vehicle that we were interested in.
Gary B.11-04-2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
New to this service department and as I have owned many vehicles over my lifetime and have experience many dealership service areas, the service department at Leith VW appears very disorganized, crowded and service techs not very personalable.
Anna K.11-03-2024
TYPE:ServiceMODEL:TiguanYEAR:2021
My advisor Stephen was very professional and helpful. He explained the cost and work so I could understand and helped me get in and out quickly.
Shawn B.11-03-2024
TYPE:ServiceMODEL:TiguanYEAR:2022
I was having an issue with my car. I called and was able to be seen right away. Because of my situation, I feel like the team handling my issue went above and beyond to make sure that I was taken care of and not left stranded searching for a ride home.
Orestes M.11-03-2024
TYPE:ServiceMODEL:AtlasYEAR:2019
Pretty poor experience -comparable to 3rd division car brand
Gary B.11-03-2024
TYPE:ServiceMODEL:ID.4YEAR:2023
Anita P.11-02-2024
TYPE:ServiceMODEL:BeetleYEAR:2019
Stephan Dunn was very attentive to my VW needs and was very explicit as to what is being done to my car and answered all my concerns.
Gabriele E.11-01-2024
TYPE:ServiceMODEL:TiguanYEAR:2024
Not satisfied with results of steering alignment. Steering is not straight/ centered. Was informed by service adviser it’s okay. Vehicle was not washed.
Eric S.11-01-2024
TYPE:SalesMODEL:TaosYEAR:2024
This is my third VW. Brandon the sales guy was awesome. I saw him at a restaurant with his VW shirt on discussed my desire for a reasonable priced SUV. He gave me his contact information and kept in touch. We made an appointment and He was very patient and informative and we test drove a few models. He made me feel really comfortable and there was no pressure at all. I drove away that evening with my new VW.
