TYPE:ServiceMODEL:JettaYEAR:2024
The customer service was outstanding
Average Score (459 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
Prompt service with questions answered—clear explanation of features and services.
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
You all are honest and up front and do not try and charge me more than I should be charged.
TYPE:ServiceMODEL:JettaYEAR:2019
Great service!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Dropped the Atlas off at 8am; it still wasn’t ready at 5:30pm…..
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:TaosYEAR:2023
I believe you're doing everything right. I have no idea what needs to be improved; it was my first time having service done on my vehicle believe you are doing everything correctly. Since this was my first experience with service on my vehicle. I am unsure what improvements are needed. Overall, I feel confident that you are handling things correctly.
TYPE:ServiceMODEL:TiguanYEAR:2024
Great experience! Friendly and knowledgeable staff! Satisfied
TYPE:ServiceMODEL:AtlasYEAR:2024
Great customer service
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Cade was great to work with. He answered all my questions and walked me through everything I needed to know about the new car.