TYPE:ServiceMODEL:TiguanYEAR:2020
A proper diagnostic process should begin with identifying the root cause of an issue, not by applying the most expensive solution first. In my recent visit, I was charged over $300 for a service that failed to resolve the issue I initially brought my vehicle in for. After waiting several hours for my vehicle, I had to return to the dealership the same day due to the issue persisting. Upon return, I was informed that the actual problem stemmed from a function on the dashboard cluster that was preventing proper air circulation. I was told this had been overlooked during the original inspection and was assured I would be contacted the following Monday to address a solution. As of Monday at 9:00 PM, I have received no communication or follow-up from the dealership. This lack of follow-through, combined with the misdiagnosis, reflects a failure in both service and accountability. Trust between a client and a service provider is critical in the automotive industry. When a customer is charged for services that do not resolve the issue, and communication is not upheld as promised, that trust is compromised. I am formally requesting a refund for the service that was not needed and did not address the root cause of the issue. I also expect appropriate steps to be taken to prevent similar situations for future customers.